PRIVACY POLICY
Yarakai Privacy Guidelines
The objective of these Privacy Guidelines is to elucidate how Yarakai manages, accumulates, utilises, and discloses your Personal Information. This is in accordance with the privacy principles established in the Privacy Act 1988 (Cth) and the Privacy Act 1993 (NZ), as well as other applicable laws aimed at preserving your privacy. At Yarakai, we prioritise the confidentiality of customer information and compliance with relevant legislation. We are devoted to the responsible management, safeguarding, and processing of your Personal Information, in alignment with these Privacy Guidelines. These guidelines are applicable to all Personal Information we collect, whether it's through our websites or other platforms.
Terminology
"We," "us," "our," and "Yarakai" all refer to Yarakai.
"Personal Information" signifies any data or views about an identified or identifiable individual, regardless of its truthfulness or form.
"Sensitive Information" encompasses data or opinions about an identified individual concerning sensitive topics, which may include but are not limited to, their criminal history and genetic data.
"Our websites" refers to any online platforms operated by Yarakai where this Privacy Policy is displayed.
By accessing any of our websites that feature a link to these Privacy Guidelines, or by providing your Personal Information to us, you are agreeing to the terms outlined in these Privacy Guidelines. If you disagree, you may notify us by reaching out to our Privacy Officer.
Gathering of Personal Data at Yarakai
How We Collect Your Information:
- When you create an account on our platforms.
- When you engage with our services, like subscribing to newsletters or alerts about our products.
- While you explore our products, services, or interact with our platforms.
- If you consent to cookies and other tracking technologies on your device.
- Through interactions with our customer support or other team members, which could be via online chat, emails, phone calls, letters, or in-person conversations.
- When you engage with us on social media platforms by liking or commenting on our posts, or by sending us private messages.
- If you join our affiliate marketing network.
- When you participate in our promotions, giveaways, or respond to our surveys.
- If an authorized representative provides your information for a purpose you've approved, such as making a purchase on your behalf.
- When third-party analytics or business partners share your information with us, in accordance with their own privacy policies.
- When you voluntarily offer your personal information for any reason.
Anonymity and Direct Collection
Whenever feasible, we allow you to interact with us anonymously or use a pseudonym. If we do need your Personal Information, we aim to collect it directly from you. We will take reasonable measures to inform you about why we need the information, who else might receive it, whether it could be disclosed to overseas entities, and what could happen if you don’t provide it.
Types of Information Collected
The information usually collected during our relationship can include your name, contact information, mailing and delivery addresses, email, date of birth, bank details, shopping habits, voice recordings from customer service interactions, and other identifiable information you may provide. This can also extend to network and device data like IP addresses and identifiers collected through cookies or other tracking technologies.
Third-Party Sources
​We may also collect your information from third-party services, including data validation services, social media platforms, and marketing companies. If so, we will inform you and ensure we have the right to use the information. If we find that we don't have the right, we will promptly destroy or de-identify the information.
Payment and Sensitive Information
We don’t collect credit card details directly; these are processed and stored by third-party payment services in accordance with their policies. However, we may collect your bank details for refunds. We will only collect Sensitive Information with your consent and if it’s necessary for our operations, or if mandated by law.
Information About Others
If you provide us with someone else’s information, you must have their consent and let them know you’ve shared their information with us.
Reasons for Gathering Your Personal Data at Yarakai
We collect your Personal Information solely for objectives that are essential to our business operations, which include but are not limited to:
- Addressing your questions and providing top-notch customer support.
- Fulfilling our contractual responsibilities to you and delivering the products and services you've chosen.
- Informing you about Yarakai products that could pique your interest.
- Enhancing the quality of our customer service.
- Streamlining your online interactions with us through our platforms.
- Evaluating any job applications you submit to us.
- Complying with legal requirements.
- Handling and resolving any legal disputes or business-related issues.
- Conducting internal activities, such as staff training.
- Undertaking market research and analytical studies.
- Meeting your needs for product warranties, services, or repairs.
Utilisation and Sharing of Your Personal Data at Yarakai
We primarily use and share your Personal Information for the reasons it was initially collected, as well as for other related purposes that we believe align with your reasonable expectations. Should we wish to use your Personal Information for any other reason, we will first seek your consent, unless the law allows or mandates us to do so without your approval.
As part of our business operations, we may share your Personal Information with:
- Our staff, consultants, temporary employees, and other representatives.
- Payment processors responsible for handling transactions on our platforms.
- Delivery and logistics partners, including courier and parcel pick-up services, to ensure your orders reach you.
- Our financial advisors, banks, and auditors.
- Third-party agents, contractors, or service providers who assist us in various operational aspects, such as cloud storage, fraud monitoring, marketing strategies, IT services, telecommunications, market research, customer analytics, and security measures. These entities may need to collect, use, or disclose your Personal Information as part of their services.
- Legal and governmental bodies, including law enforcement agencies, if mandated by law.
- Any other parties you explicitly authorize us to share your Personal Information with.
In specific situations, we may share your Personal Information with third parties like co-sponsors or event promoters. In such cases, we will take reasonable steps to inform you at the time of data collection.
For direct marketing related to our products, services, or brand, we may reach out to you via email. If you prefer not to receive such communications, you can opt out by clicking the 'unsubscribe' link in our emails or by contacting our customer service team. If you don't opt out, it will be assumed that you consent to receiving future communications from us.
We do not share your Personal Information with third parties for the purpose of enabling them to market their products or services to you.
International Sharing of Your Personal Data at Yarakai
We exchange data, including your Personal Information, among our business units situated in Australia and New Zealand, as well as with affiliated companies in the United States. At times, we may also share your Personal Information with third-party platforms and services that assist us in product delivery, sales processing, marketing outreach, and technical support. These platforms are managed by organisations separate from Yarakai and may be hosted in foreign countries, specifically Canada, the United States, and New Zealand.
Before sharing your Personal Information with any overseas recipient, we commit to taking appropriate measures to ensure that these entities comply with the relevant privacy regulations concerning your data.
Yarakai's Commitment to Safeguarding Your Personal Data
At Yarakai, we employ robust security protocols to ensure that your Personal Information remains confidential and secure, thereby minimizing risks such as unauthorized access, data loss, or illicit use. Our security measures encompass multi-factor authentication for all employee accounts that interact with third-party systems, advanced IT security solutions like data encryption, firewalls, and antivirus software, as well as physical security measures like secure document disposal and on-site security services. When we no longer require your Personal Information, we will either destroy or anonymize it in compliance with legal guidelines.
We also maintain a proactive data breach response strategy, enabling us to swiftly identify, contain, and address any data breaches to mitigate potential harm to individuals.
While we strive to protect your Personal Information, we cannot be held accountable for unauthorized access or misuse by third parties due to circumstances beyond our control. Additionally, we are not responsible for the privacy practices of external entities.
It's important to note that while our websites are securely hosted, no online data transmission can be guaranteed to be 100% secure. As such, we cannot be held liable for any security breaches or unintended data disclosures that may occur. For your own safety, please refrain from sharing credit card details via email, text, or our website's chat features.
Yarakai's Use of Cookies and Other Tracking Mechanisms
When you explore our websites, you can do so anonymously, accessing valuable information without revealing your identity. To enhance your experience and the functionality of our websites, we employ "cookies," which are small data packets sent to your browser from our web server. These cookies are solely readable by the server that issued them and are not capable of running code or transmitting malware.
We also collaborate with third-party service providers who may deploy various tracking technologies like cookies, eTags, pixels, and web beacons, among others. These technologies are designed to recognize your device and browser settings each time you visit our websites. We utilize both temporary (session) and long-lasting (persistent) tracking technologies to improve your online interactions with us, from setting preferences and selecting offers to analytics and fraud prevention.
If you prefer not to be tracked, you can opt out by adjusting your browser settings. However, please be aware that doing so may compromise certain functionalities, limit your use of the website, or affect the site's performance.
Changes to Yarakai's Privacy Policy
We may periodically revise our Privacy Policy to stay compliant with legal requirements or to reflect modifications in our operational practices. All updates will be made available on our websites. We encourage you to revisit our websites regularly to stay informed about our current privacy practices. By continuing to use our websites after any updates to the Privacy Policy, you agree to abide by the revised terms. We will notify you directly if any changes significantly impact how we handle your Personal Information.
Accessing Your Personal Data
You have the right to request access to the Personal Information we have on file for you. To do so, please reach out to our Privacy Officer via mail, email, or phone (contact details provided below). We aim to process your request in a timely manner and grant you access to your Personal Information, unless legally prohibited. Please note that we may charge a reasonable fee to cover the costs of providing this access. Before releasing any information, we will take steps to confirm your identity to ensure the privacy and security of the data.
If we are unable to fulfill your request for access, we will provide you with the reasons for the denial, unless it is unreasonable to do so. If you have concerns about our decision, you can lodge a complaint with our Privacy Officer, and we will address it promptly.
Updating Your Personal Data with Yarakai
It's crucial that the Personal Information you provide to us is accurate, current, complete, and relevant. Inaccurate or incomplete information could hinder our ability to deliver the products and services you've requested. Please keep us informed of any changes to your Personal Information. To update or correct your data, you can reach out to our Privacy Officer, who will address your request in a timely manner.
If we decline to update your Personal Information as you've requested, we will offer an explanation for the refusal, unless providing such reasons would be unreasonable. Should you wish to file a complaint regarding the denial of your correction request, you can contact our Privacy Officer for further action. We will resolve your complaint as quickly as possible.
We are committed to maintaining the integrity of the Personal Information we use or disclose. We will take reasonable measures to ensure that your data is accurate, current, complete, and relevant. Additionally, we will notify any third parties to whom we have disclosed your Personal Information of any corrections made.
Get in Touch with Us
If you have questions, concerns, or complaints regarding how we manage your Personal Information or about our Privacy Policy, or if you'd like to access or correct your Personal Information, please reach out to our Privacy Team at privacy@yarakai.com.au.
Should you feel that your privacy concerns have not been adequately addressed by us, or if you require further information on privacy regulations, you can contact:
Australia: Office of the Australian Information Commissioner at 1300 363 992 or visit their website at www.oaic.gov.au
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New Zealand: Privacy Commissioner at 0800 803 909 or visit their website at www.privacy.org.nz